Time for outsourcing contract renewal? Here are some tips
Pace Harmon (paceharmon.com) offers the following guidance at BPO contract renewal time: Start Early Begin contract evaluations 12-18 months prior to their renewal or expiration date to reassess objectives, strategy and overall performance expectations to ensure enough time for evaluating alternative delivery approaches and providers. Identify [...]
Can You Trust One Outsourcing Provider to Manage the Rest?
Big IT service providers are offering up their skills as service integrators, promising to help CIOs reign in their multi-sourcing messes. But can this "fox watching the henhouse" model really work? Read more here..
Ways of reducing Cybercrime to Your Business
Cybercrime is on the rise. In fact, the risks and costs of cybercrime continue to increase each year. Don't be one of the many organizations naively clinging to the belief that a breach won't happen to them. As an IT professional, you need to take [...]
Essential elements for a secure enterprise mobility strategy
Mobility and bring-your-own device (BYOD) are transforming the way people work and the way organizations support them. There's more to mobility than simply enabling remote access and mobile devices are far more than limited-use gadgets. Capable of accessing, storing and transmitting applications and data like [...]
IT Spend per Industry
[Gartner.com] Key findings from the Gartner IT Key Metrics Data research report show: Of 19 industries, only five saw an increase in IT spend as a percentage of revenue. Software Publishing and Internet Services (6.7%) and Banking and Financial Services (6.3%) top the spend list. [...]
Outsourcing deals should be collaborative
[CIO.com] Top three tips for negotiating a more collaborative outsourcing agreement? First, adopt a 'what's in it for we' mindset based on trust, transparency and compatibility. Next, recognize that creating a collaborative outsourcing agreement is a process that takes work and commitment, especially if you [...]