Outsourcing is an ever growing industry. An article published by Deloitte, states that 31% of IT services have been outsourced in 2017 and will continue to grow in future.
Outsourcing has revolutionized the way business is done in almost all sectors. It was a gradual process that evolved with time and as per the latest requirement of the industry. The basis of outsourcing business is to accelerate the pace of one’s business and increase its efficiency.
Considering the dynamism of today’s complex business operation, outsourcing is certainly a raising trend for the business community as a whole.
SERVICE MANAGEMENT & INTEGRATION.
“Service integration and management (SIAM) is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers. It provides governance, management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers.”
IT PROJECT MANAGEMENT.
To be an effective project manager, one who can keep projects and the team on track, takes more than technical know-how. It also requires a number of non-technical skills, and it is these softer skills that often determine whether a project manager – and the project – will be a success.
Following are seven of the most important non-technical skills for IT project managers:
CONSULTING, MENTORING & COACHING.
The premise of consulting is that the only outcomes that really add value are: 1) A recommended decision, 2) A recommended plan for implementing a decision, or 3) The implementation of a plan.
Mentoring programs help professionals grow, develop and learn new skills under the direction and advice of a seasoned expert. Organizations implement mentoring programs to align the goals of the company with the professional development of its employees. Coaching and mentoring provides benefits for the “mentee,” the mentor and the organization.