Tools & Templates

/Tools & Templates
Tools & Templates 2017-07-11T14:59:01+00:00

Service Improvement Template

SIP
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Service Development Plan template

Incident Report Template

Root Cause Analysis Report Template

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Strategic partners or simply suppliers?

June 1st, 2016|0 Comments

To IT buyers, strategic partners are vendors that have gone beyond effective delivery of systems and services to become consistently transparent, responsive and trusted collaborators in creating value for the enterprise. Vendors that do not [...]

Customer-centricity explained – what it means to be customer-centric

April 3rd, 2016|0 Comments

Customer-centricity: what is it and what does it even mean to be customer-centric? Does it matter to define it or look at how people define it? It sure does! Definitions, models, views and approaches to [...]

What are the future Customer Service Trends?

February 6th, 2016|0 Comments

Here are some ideas from Gartner of what the future of customer service and customer experience could look like. Customers are being smarter and smarter, and more demanding, this is where cutting edge technologies and thinking [...]

Ensuring the best IT service providers deliver the best IT service

January 28th, 2016|0 Comments

‘Service Integration’ is the integration of different IT service elements into a coherent set of end-to-end services bound by Operating Level Agreements (OLAs) and service element Service Level Agreements (SLAs). The key to implementing a [...]