To IT buyers, strategic partners are vendors that have gone beyond effective delivery of systems and services to become consistently transparent, responsive and trusted collaborators in creating value for the enterprise. Vendors that do not meet this mark face commoditization and, ultimately, become an afterthought [...]
The ICT Outsourcing market is changing, here are some of the key points: 1. Result-oriented Approach Gone are the days when by just lowering your quote you could win deals. To gain a long term edge over their competitors buyers are now looking at [...]
A global giant engaged an independent Integrator to help address the challenge of integrating the network of a new acquisition. Because an agreement with an incumbent service provider for network services through a single-source relationship was nearing expiration, the client wanted to assess sourcing options [...]
ICT outsourcing has evolved considerably over the last 20 years. From immature service management processes, the focus has now shifted towards a more virtualised and geographically defined service with a more coordinated organisational retained function, to manage multiple ICT providers. In order to deliver consistent [...]
CIO.com again asked outsourcing observers to peer into their crystal balls. And if they're right, 2015 could be the year IT outsourcing gets business-focused, customers embrace standardization, sourcing decisions become fact-based, and the age-old RFP process gets some real competition. Read more here..
Almost half of respondents in KPMs 2014 cloud computing survey are using cloud to drive cost efficiencies, with a similar number utilising it to better enable their mobile workforce. The study, of 500 global C-suite executives, saw a variety of ways in which businesses are [...]