To IT buyers, strategic partners are vendors that have gone beyond effective delivery of systems and services to become consistently transparent, responsive and trusted collaborators in creating value for the enterprise. Vendors that do not meet this mark face commoditization and, ultimately, become an afterthought at renewal time — while competing primarily on price in [...]
The ICT Outsourcing market is changing, here are some of the key points: 1. Result-oriented Approach Gone are the days when by just lowering your quote you could win deals. To gain a long term edge over their competitors buyers are now looking at a better quality of service rather than seeking primarily cost [...]
ICT outsourcing has evolved considerably over the last 20 years. From immature service management processes, the focus has now shifted towards a more virtualised and geographically defined service with a more coordinated organisational retained function, to manage multiple ICT providers. In order to deliver consistent and quality IT service in today’s globalised multi vendor outsourcing [...]
CIO.com again asked outsourcing observers to peer into their crystal balls. And if they're right, 2015 could be the year IT outsourcing gets business-focused, customers embrace standardization, sourcing decisions become fact-based, and the age-old RFP process gets some real competition. Read more here..
IT spending is on the rise, with companies on average spending more than 5 percent of revenues on IT (up from about 3 percent from just a few years ago). Largely as a result of that investment, IT is becoming more strategic and more complex. While at the same time CEOs are complaining that CIOs [...]
Computerworld's annual Forecast survey of IT executives shows that IT budgets are indeed continuing to make a nice recovery. Some 43% of the 194 respondents said that they expect their IT budgets to increase. That's up from 36% in last year's study. This year's average anticipated uptick is 13.1%, and overall, the expected changes in [...]
Pace Harmon (paceharmon.com) offers the following guidance at BPO contract renewal time: Start Early Begin contract evaluations 12-18 months prior to their renewal or expiration date to reassess objectives, strategy and overall performance expectations to ensure enough time for evaluating alternative delivery approaches and providers. Identify contract gaps and document improvement opportunities. Develop a recommended framework [...]
[Gartner.com] Key findings from the Gartner IT Key Metrics Data research report show: Of 19 industries, only five saw an increase in IT spend as a percentage of revenue. Software Publishing and Internet Services (6.7%) and Banking and Financial Services (6.3%) top the spend list. In the middle: Pharmaceuticals, Life Sciences and Medical Products (3.2%), [...]
[CIO.com] Top three tips for negotiating a more collaborative outsourcing agreement? First, adopt a 'what's in it for we' mindset based on trust, transparency and compatibility. Next, recognize that creating a collaborative outsourcing agreement is a process that takes work and commitment, especially if you a seeking an innovative strategic partnership. You'll need to abide [...]
