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So far Peter has created 53 blog entries.

Strategic partners or simply suppliers?

To IT buyers, strategic partners are vendors that have gone beyond effective delivery of systems and services to become consistently transparent, responsive and trusted collaborators in creating value for the enterprise. Vendors that do not meet this mark face commoditization and, ultimately, become an afterthought at renewal time — while competing primarily on price in a race to the bottom. Buyers need to pick strategic

Strategic partners or simply suppliers? 2017-07-11T14:59:03+00:00

Customer-centricity explained – what it means to be customer-centric

Customer-centricity: what is it and what does it even mean to be customer-centric? Does it matter to define it or look at how people define it? It sure does! Definitions, models, views and approaches to be more customer-centric. While customer-centricity isn’t new, it’s increasingly used in the context of, among others, digital marketing transformation, corporate ‘customer culture’, customer experience (management), a customer-oriented business approach and

Customer-centricity explained – what it means to be customer-centric 2016-06-03T10:48:57+00:00

What are the future Customer Service Trends?

Here are some ideas from Gartner of what the future of customer service and customer experience could look like. Customers are being smarter and smarter, and more demanding, this is where cutting edge technologies and thinking can be the deciding factor. Omni Channel will become more omni. There’s the phone, email, instant chat, social channels, smart phones and more. Customers are connecting with companies in more

What are the future Customer Service Trends? 2017-07-11T14:59:03+00:00

Ensuring the best IT service providers deliver the best IT service

‘Service Integration’ is the integration of different IT service elements into a coherent set of end-to-end services bound by Operating Level Agreements (OLAs) and service element Service Level Agreements (SLAs). The key to implementing a successful IT strategy is a set of well integrated and managed services that will typically range from outsourced through internal to cloud-based services. Such services need to be governed by

Ensuring the best IT service providers deliver the best IT service 2017-07-11T14:59:03+00:00

PHOTOGRAPHY ADVICE I GIVE EVERY TIME

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PHOTOGRAPHY ADVICE I GIVE EVERY TIME 2017-11-11T16:20:46+00:00

FILMING IN THE MOST WILD OF LOCATIONS

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FILMING IN THE MOST WILD OF LOCATIONS 2017-11-11T16:20:46+00:00

MOTHER NATURE WANTS TO BE PHOTOGRAPHED

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit sed quia consequuntur.

MOTHER NATURE WANTS TO BE PHOTOGRAPHED 2017-11-11T16:20:45+00:00

ICT Outsourcing in 2016

The ICT Outsourcing market is changing, here are some of the key points: 1. Result-oriented Approach Gone are the days when by just lowering your quote you could win deals. To gain a long term edge over their competitors buyers are now looking at a better quality of service rather than seeking primarily cost savings. Hence, though vendors may no longer have to get

ICT Outsourcing in 2016 2017-07-11T14:59:03+00:00

Case Study: Company Implements Network Strategy to Support Dynamic Business Needs

A global giant engaged an independent Integrator to help address the challenge of integrating the network of a new acquisition. Because an agreement with an incumbent service provider for network services through a single-source relationship was nearing expiration, the client wanted to assess sourcing options as well as trends and best practices for network management to evaluate future alternatives. The client sought a network solution

Case Study: Company Implements Network Strategy to Support Dynamic Business Needs 2017-07-11T14:59:03+00:00

Network Service Integrators – The 2nd generation outsourcing

ICT outsourcing has evolved considerably over the last 20 years. From immature service management processes, the focus has now shifted towards a more virtualised and geographically defined service with a more coordinated organisational retained function, to manage multiple ICT providers. In order to deliver consistent and quality IT service in today’s globalised multi vendor outsourcing environment, Service & Network Management Integration is critical. IT Service

Network Service Integrators – The 2nd generation outsourcing 2017-07-11T14:59:03+00:00

ICT Outsourcing in 2015

CIO.com again asked outsourcing observers to peer into their crystal balls. And if they're right, 2015 could be the year IT outsourcing gets business-focused, customers embrace standardization, sourcing decisions become fact-based, and the age-old RFP process gets some real competition. Read more here..

ICT Outsourcing in 2015 2016-03-31T10:42:53+00:00

KPMG survey shows how cloud continues to drive disruption in the business world

Almost half of respondents in KPMs 2014 cloud computing survey are using cloud to drive cost efficiencies, with a similar number utilising it to better enable their mobile workforce. The study, of 500 global C-suite executives, saw a variety of ways in which businesses are using cloud to drive business transformation. Aside from cost savings (49%) and enabling a mobile workforce (42%), CXOs also see

KPMG survey shows how cloud continues to drive disruption in the business world 2016-03-31T10:47:14+00:00

IoT – The 3rd wave of Internet?

[goldmansachs.com] The Internet of Things (IoT) is emerging as the third wave in the development of the Internet. The 1990 fixed Internet wave connected 1 billion users while the 2000 mobile wave connected another 2 billion. The IoT has the potential to connect 10X as many (28 billion) things to the Internet by 2020, ranging from bracelets to cars. Read more here..  

IoT – The 3rd wave of Internet? 2016-03-31T10:50:44+00:00

Largest IT Investments and Most Important Technologies

IT spending is on the rise, with companies on average spending more than 5 percent of revenues on IT (up from about 3 percent from just a few years ago). Largely as a result of that investment, IT is becoming more strategic and more complex. While at the same time CEOs are complaining that CIOs just don't get it. IT is keeping the lights on,

Largest IT Investments and Most Important Technologies 2016-03-31T10:55:17+00:00

What are business spending on IT in 2015?

Computerworld's annual Forecast survey of IT executives shows that IT budgets are indeed continuing to make a nice recovery. Some 43% of the 194 respondents said that they expect their IT budgets to increase. That's up from 36% in last year's study. This year's average anticipated uptick is 13.1%, and overall, the expected changes in IT budgets reported by all respondents average out to 4.3%.

What are business spending on IT in 2015? 2016-03-31T11:29:02+00:00

Trends in Big Data Analysis

What are the top emerging technologies and trends that should be on your watch list or in your test lab? Computerworld asked IT leaders, consultants and industry analysts to weigh in. Here's their list. Read more here..

Trends in Big Data Analysis 2016-03-31T11:30:55+00:00

How innovative CSPs are extracting value from uncertain data

[IBM.com] CSPs (Communication Service Providers) should see big data as a crucial window of opportunity. Telecommunications is an industry poised to be at the forefront of the big-data wave, using big data analytics as a differentiator today and, eventually, as a most valuable core capability. Read more here..  

How innovative CSPs are extracting value from uncertain data 2016-03-31T11:33:52+00:00

Time for outsourcing contract renewal? Here are some tips

Pace Harmon (paceharmon.com) offers the following guidance at BPO contract renewal time: Start Early  Begin contract evaluations 12-18 months prior to their renewal or expiration date to reassess objectives, strategy and overall performance expectations to ensure enough time for evaluating alternative delivery approaches and providers. Identify contract gaps and document improvement opportunities. Develop a recommended framework to engage the incumbent and, if required, other providers. Assess

Time for outsourcing contract renewal? Here are some tips 2016-03-31T11:36:53+00:00

Ways of reducing Cybercrime to Your Business

Cybercrime is on the rise. In fact, the risks and costs of cybercrime continue to increase each year. Don't be one of the many organizations naively clinging to the belief that a breach won't happen to them. As an IT professional, you need to take active steps to reduce the risk of cybercrime to your business. Read more here..

Ways of reducing Cybercrime to Your Business 2016-03-31T11:45:33+00:00

Essential elements for a secure enterprise mobility strategy

Mobility and bring-your-own device (BYOD) are transforming the way people work and the way organizations support them. There's more to mobility than simply enabling remote access and mobile devices are far more than limited-use gadgets. Capable of accessing, storing and transmitting applications and data like traditional  computers, smartphones and tablets can be used for almost any business task. To unlock the full potential of enterprise

Essential elements for a secure enterprise mobility strategy 2017-07-11T14:59:03+00:00

IT Spend per Industry

[Gartner.com] Key findings from the Gartner IT Key Metrics Data research report show: Of 19 industries, only five saw an increase in IT spend as a percentage of revenue. Software Publishing and Internet Services (6.7%) and Banking and Financial Services (6.3%) top the spend list. In the middle: Pharmaceuticals, Life Sciences and Medical Products (3.2%), Utilities (2.8%) and Transportation (2.6%) Energy (1.1%), and the Construction,

IT Spend per Industry 2017-07-11T14:59:03+00:00

Outsourcing deals should be collaborative

[CIO.com] Top three tips for negotiating a more collaborative outsourcing agreement? First, adopt a 'what's in it for we' mindset based on trust, transparency and compatibility. Next, recognize that creating a collaborative outsourcing agreement is a process that takes work and commitment, especially if you a seeking an innovative strategic partnership. You'll need to abide by six fundamental social norms that we outline in the

Outsourcing deals should be collaborative 2016-03-31T12:29:02+00:00

CxO’s don’t know what to do with Big Data

[KPMG] Almost all C-suite executives at large enterprises believe data and analytics (D&A) are important to their business, but most are struggling to become data-driven businesses -- and more than half say they don't even know what data to collect. The truth is that most business leaders are not yet able to visualize or contextualize what D&A can deliver.It's not easy for many of today's

CxO’s don’t know what to do with Big Data 2017-07-11T14:59:03+00:00

IDC’s 2014 Internet of Things Predictions

[IDG] IoT will drive greater adoption of big data and analytics to source and store large quantities of data generated by connected devices and make sense of it for real-time decision-making. In 2014, IDC expects horizontal IoT solutions and data analytics to drive adoption of IoT beyond the consumer market to meaningful enterprise scenarios. Partnerships will create new solutions, China will open up and Healthcare

IDC’s 2014 Internet of Things Predictions 2017-07-11T14:59:03+00:00

Internet of Everything and the Big Vision

At the 2014 CES, the Cisco CEO presented some of what Cisco's vision for Internet of Everything (IoE) are, and it entailed some very interesting ideas. Whether it's watching live and on-demand video on any device, receive contextual content and advertising on second screens, Smart Street Lighting, Catching thieves through your connected home or Avoiding traffic jams through intelligent parking systems, John Chambers believes his

Internet of Everything and the Big Vision 2017-07-11T14:59:04+00:00

Customer service is not a department, it’s an attitude….

Think Customer First - let's make 2014 the year of Excellent Customer Service! We all understand that superior customer service is critical to our business and that the quality of our customer experience can have a dramatic impact either positively or negatively. And the whole company´s responsibility is to deliver exactly that. Customer service is the basis for customer loyalty. Every great business is built

Customer service is not a department, it’s an attitude…. 2016-03-31T14:25:34+00:00

What will the coming year hold for the cloud? Here are 10 predictions for 2014.

[CIO.com] The cloud is no longer an "if" for many businesses, it's a given, says Tony DiBenedetto, founder of technology services provider and cloud solutions specialists Tribridge. Most businesses already work in the cloud, or store data there, or deploy applications from the cloud, he says, and as a result the cloud will be the major driver of IT spending and decision making for the

What will the coming year hold for the cloud? Here are 10 predictions for 2014. 2016-03-31T14:25:34+00:00

Gartner’s 2013 Big Data Investment Survey shows that that 64 per cent of companies are planning or have already implemented big data systems.

[Gartner.com] This is an important number, demonstrating a real objective to adopt the latest systems. The fact that more than half of respondents are looking at new ways to use data, and investigating new data science initiatives, will mean a massive boost for industry growth. However, according to the survey, organizations struggle most with understanding how to derive value from big data. This means that

Gartner’s 2013 Big Data Investment Survey shows that that 64 per cent of companies are planning or have already implemented big data systems. 2016-03-31T14:25:34+00:00

Outsourcing strategies – Look for the ‘S’ instead of ‘P’

[ISG] Sourcing strategies continue to evolve in response to changing business requirements. The traditional RFP (Request for Proposal) has been an effective tool in enabling competitive pricing and efficient oversight of service delivery. But as client organizations mature and their approaches to sourcing become increasingly sophisticated and ambitious, new models are needed to allow for innovation and creativity. The RFS (Request for Solution) offers a

Outsourcing strategies – Look for the ‘S’ instead of ‘P’ 2017-07-11T14:59:04+00:00

The future of Cloud Computing

The 3rd Annual Future of Cloud Computing Survey, sponsored by North Bridge Venture Partners and GigaOM Research, is the industry’s broadest survey. In five years, more than three-quarters (76 percent) of respondents expect hybrid clouds to be the core of their cloud strategies overtaking public and private clouds The fastest growth today is in IaaS, with usage rising from 35 percent to 45 percent, a

The future of Cloud Computing 2016-03-31T14:25:34+00:00

The importance of End-to-end SLAs when using a multitude of Service Providers

Multi-sourced IT operating environments are entering the mainstream as clients leverage best-of-breed capabilities and match highly specialized service providers to specific business requirements. While the potential benefits are significant, managing a team of multiple providers in a complex operation is easier said than done. Read more here..

The importance of End-to-end SLAs when using a multitude of Service Providers 2017-07-11T14:59:04+00:00

Make something of your Big Data

(Forbes/McKinsey) Data on its own, is nothing more than 1s and 0s. The companies that succeed today do three things well: 1. Use analytics to identify valuable opportunities. 2. Start with the consumer decision journey. 3. Keep it fast and simple. This goldmine of data is a pivot-point moment for marketing and sales leaders. Read more here...

Make something of your Big Data 2016-03-31T14:25:34+00:00

‘As-a-Service’ Pricing Models Are the Future

As companies seek to move more of their spending from operations or running the business (currently around two-thirds of the average IT budget) to new projects and innovation, they are embracing the as-a-service model. Limited IT Outsourcing Growth and Increased Volatility is what we will see in the future, according to Gartner. Read more here...

‘As-a-Service’ Pricing Models Are the Future 2016-03-31T12:59:56+00:00

Customer Experience is more about a journey than individual touchpoints

In this presentation, McKinsey talks about the massive shift happening in customer experience today from moments of truth to customer journeys. Customer journeys are a discreet set of interactions a customer has with a brand to accomplish a task. Just think about all the ways you interact with a cable company when you’re setting up cable service — that’s a journey. Understanding and addressing those

Customer Experience is more about a journey than individual touchpoints 2016-03-31T12:59:43+00:00

Delivering IT as a Service

With a top-down view and bottom-up technology capability, IT can quickly and reliably respond to the changing needs of the business with optimized yet highly standardized solutions. With ITaaS, technology solutions can be deployed as needed, when needed, and bill only for what is used. This allows IT to be a strategic enabler of the business—but allows users of technology services to take control of

Delivering IT as a Service 2017-07-11T14:59:04+00:00

Datacenters & their role in delivering business innovation

Datacenters can be Key Barrier to Innovation [IDC Study] Unfortunately, problems in the datacenter are limiting effective use of datacenter capacity. Eighty-four percent of IT and facilities executives in this study reported that they had one or more incidents in which datacenter facilities constraints in power, space, or cooling or asset management problems or uptime issues negatively impacted business operations. A key strategy for reducing datacenter risk

Datacenters & their role in delivering business innovation 2016-03-31T12:59:16+00:00

Malicious insider’s and outside hackers – Enterprise Security is being seriously challenged!

[Internet.com] Can Your Systems Ever Be Completely Secure? The answer to this question has to be "no." That’s because it’s not possible to know what previously unknown vulnerabilities may be discovered in your systems and the software that you run. The question that you can try to answer is "How easily could my systems be compromised?" It is a deceptively simple question but it is

Malicious insider’s and outside hackers – Enterprise Security is being seriously challenged! 2016-03-31T12:59:16+00:00

“Know where to find the information and how to use it. That’s the secret of success” – Albert Einstein

If business-relevant information is not well managed, secured and analyzed, it can become an underutilized asset or ”worst case”a legal and competitive liability. Nearly all of the IT and business executives who responded to a recent survey recognize this risk, and say they understand the importance of having an enterprise information management (EIM) strategy. Even so, less than one-third say EIM is a strategic priority.

“Know where to find the information and how to use it. That’s the secret of success” – Albert Einstein 2017-07-11T14:59:04+00:00

Paraprosdokian

A paraprosdokian is a figure of speech in which the latter part of a sentence or phrase is surprising or unexpected in a way that causes the reader or listener to reframe or reinterpret the first part 1. Where there's a will, I want to be in it. 2. Since light travels faster than sound, some people appear bright until you hear them speak. 3.

Paraprosdokian 2017-07-11T14:59:04+00:00

Technology Innovation in 2013 is a Business and IT Priority

[Ventana Research] The proper use of technology enables businesses to be more efficient. Our recent research into technology for business innovation found that 56 percent indicate innovative technology is very important, yet only 9 percent are very satisfied with theirs, showing plenty of room for improvement. As we enter 2013, businesses have more choices than ever for technology to improve business and IT. Our firm

Technology Innovation in 2013 is a Business and IT Priority 2016-03-31T12:58:54+00:00

19 Brilliant Business Lessons From Moneyball

Spectacular startup success often becomes a game about scouting and recruiting. A common mistake entrepreneurs make is recruiting team members early on simply because they look the part. In the long run, it doesn't matter if on paper, someone's perfect. You want people that can actually do the job. That VP of Sales candidate that has 15 years of experience at Oracle? Likely not worth

19 Brilliant Business Lessons From Moneyball 2016-03-31T12:58:36+00:00

Not only Hidden Costs, but also Hidden Benefits Of IT Compliance Programs

The security community spends a lot of time worrying over the hidden costs of compliance and risk management programs--but what about the hidden returns? Creative technology executives can often find ways to gain far more value beyond risk mitigation or regulatory conformance from the monitoring and policy enforcement technology and procedures they put in place to support an IT security compliance program. They just need

Not only Hidden Costs, but also Hidden Benefits Of IT Compliance Programs 2016-03-31T12:58:36+00:00

12 Outsourcing Trends to Watch in 2013

As western companies analyze their costs and commitments in light of outsourcing and overseas companies determine their focus and security offerings, it is clear that outsourcing could undergo some significant shifts in 2013. In addition, outside factors such as economic trends and transportation costs could force the hands of some outsourcing firms and businesses in unexpected directions. For now, it is likely that 2013 could

12 Outsourcing Trends to Watch in 2013 2016-03-31T12:58:16+00:00

Top Ten Predictions for the Global ERP Industry in 2013

With 2012 just about behind us, it’s worth looking at the top ten things we (Panorama)  think will transpire in the global ERP industry in 2013. Here are just a few highlights from the past year: The U.S. Air Force pulled the plug on its $1 billion ERP implementation Several other high-profile failures and lawsuits came to light, including the recent suit filed against IBM

Top Ten Predictions for the Global ERP Industry in 2013 2017-07-11T14:59:04+00:00

IT Services Get Closer to Home

IT chiefs find that domestic outsourcing (as opposed to offshoring) is becoming more attractive as it delivers advantages such as agility, speed and innovation   Read more here ...

IT Services Get Closer to Home 2016-03-31T12:58:00+00:00

How to Achieve Innovation in Outsourcing

Although this is not a completely fresh report, I think it's still valid in many important aspects: to understand how innovation can be realized from outsourcing engagements. While innovation has been explored and prized within businesses for decades, it is a relatively new topic in the context of outsourcing. And as such, the perceptions what innovation in outsourcing actually means, what inhibits or enables innovation

How to Achieve Innovation in Outsourcing 2017-07-11T14:59:04+00:00

8 Real-World Big Data Deployments

The amount of data in the world doubles every 18 months. Here's a look at eight real-world big data deployments in a variety of industries.   Read more here..

8 Real-World Big Data Deployments 2017-07-11T14:59:04+00:00

Gartner Identifies the Top 10 Strategic Technology Trends for 2013

ORLANDO, Fla., October 23, 2012— Gartner, Inc. today highlighted the top 10 technologies and trends that will be strategic for most organizations in 2013. Analysts presented their findings during Gartner Symposium/ITxpo, being held here through October 25. Read more here ...

Gartner Identifies the Top 10 Strategic Technology Trends for 2013 2017-07-11T14:59:04+00:00

Outsourcing Buying Trends and Drivers for Sourcing Strategies for 2012 and Onward

A 2012 Gartner survey on 419 organizations in Europe and the Americas reveals growing alignment between business competitive drivers and sourcing strategies. Actual drivers, frequency of update and results show how businesses, CIOs and sourcing managers are increasingly in alignment. Impacts Sourcing strategies from 2012 onward must deliver competitiveness improvements and cost control, forcing CIOs and sourcing managers to focus on cost reduction as a

Outsourcing Buying Trends and Drivers for Sourcing Strategies for 2012 and Onward 2016-03-31T12:44:53+00:00

Outsourcing Expands as a Standard Business Strategy at Many Companies

Many organizations are employing outsourcing in more, often-higher-level functions, according to Deloitte's 2012 Global Outsourcing and Insourcing Survey, despite an association with the politically charged issue of offshoring, which could hamper outsourcing's use. The survey also produced insights on ways organizations can achieve higher levels of satisfaction and savings from outsourcing. Click to read more ..

Outsourcing Expands as a Standard Business Strategy at Many Companies 2016-03-31T12:56:17+00:00

12 IT Outsourcing Predictions for 2012

In 2011, the IT outsourcing industry was marked by smaller deals, leery customers, profit-squeezed IT service providers and a lot of cloud computing talk. Much of that could continue next year, but as our 12 predictions for 2012 indicate, you can expect some new IT outsourcing developments--maybe even a few firsts. Read more here ...

12 IT Outsourcing Predictions for 2012 2016-03-31T12:47:40+00:00