Many organizations are employing outsourcing in more, often-higher-level functions, according to Deloitte's 2012 Global Outsourcing and Insourcing Survey, despite an association with the politically charged issue of offshoring, which could hamper outsourcing's use. The survey also produced insights on ways organizations can achieve higher levels of satisfaction and savings from outsourcing. Click to read more [...]

In 2011, the IT outsourcing industry was marked by smaller deals, leery customers, profit-squeezed IT service providers and a lot of cloud computing talk. Much of that could continue next year, but as our 12 predictions for 2012 indicate, you can expect some new IT outsourcing developments--maybe even a few firsts. Read more here ...