Peter Eriksson2

I’m Here To Help Your Business Blast Off!

Through Creative Thinking, 20 Years of Experience and Dedication

Strategic partners or simply suppliers?

June 1st, 2016|0 Comments

To IT buyers, strategic partners are vendors that have gone beyond effective delivery of systems and services to become consistently transparent, responsive and trusted collaborators [...]

Customer-centricity explained – what it means to be customer-centric

April 3rd, 2016|0 Comments

Customer-centricity: what is it and what does it even mean to be customer-centric? Does it matter to define it or look at how people define [...]

What are the future Customer Service Trends?

February 6th, 2016|0 Comments

Here are some ideas from Gartner of what the future of customer service and customer experience could look like. Customers are being smarter and smarter, and [...]

Ensuring the best IT service providers deliver the best IT service

January 28th, 2016|0 Comments

‘Service Integration’ is the integration of different IT service elements into a coherent set of end-to-end services bound by Operating Level Agreements (OLAs) and service [...]